Terms & Conditions

Lance James Terms & Conditions

This page (together with the documents referred to in it) tells you the terms and conditions on which we supply any of the products listed on our website (www.lancejames.co.uk) to you. It is your responsibility to carefully read these terms and conditions before ordering any products from this website. We reserve the right to change these terms at any time and such changes will take effect when the revised terms are posted on our website. You should therefore read the terms and conditions each time you place an order. You should understand that by ordering any product, you agree to be bound by these terms and conditions. You should print a copy of these terms for future reference. 

  1. Information About Us
www.lancejames.co.uk is a website operated by Lance James the Jewellers Limited. The trading address is PO Box 13373, Chelmsford, Essex, CM1 9LX, England. Our VAT number is 726 7993 81.
  1. Service Availability 

Our site is only intended for use by people resident in the UK as well as major destinations within the United States of America, Canada, New Zealand & Australia. 

Please note, that we cannot supply the Furrer Jacot brand overseas.

  1. Your Status 

By placing an order through our site, you warrant that: 1. You are legally capable of entering into binding contracts;   2. You are resident in either the UK, United States of America, Canada, New Zealand & Australia; and 3. You are accessing our website from either the UK, major destinations within the United States of America, Canada, New Zealand & Australia. 

  1. Order Process 

4.1 The 'confirmation' stage of the purchase process will set out the final details of your order. Following this, we will send you an email acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. 

4.2 Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been despatched. The contract between us will only be formed when we send you the despatch confirmation. 

4.3 The contract will relate only to those products whose despatch we have confirmed in the despatch confirmation. We will not be obliged to supply any other products, which may have been part of your order until the despatch of such other products has been confirmed in a separate despatch confirmation. 

4.4 If a ring kit is required for a made-to-measure order, the return postage is to be paid by the customer.  If a second kit is required, the customer must pay for the postage costs as advised by our staff.  Completed rings, will not be dispatched until all kits are returned.  Lost ring kits will incur a charge of £30.

  1. Consumer Rights 

5.1 If you are contracting as a consumer, you may cancel a contract at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (set out in clause 9 below). 

5.2 To cancel a contract, you must inform us in writing and return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. All tags must be intact; if tags have been removed, items will not be refunded. 

5.3 You do not have the right to cancel a contract for the supply of any product that has been manufactured to your size, personalised or altered for you the consumer. 

5.4 Details of this statutory right, and an explanation of how to exercise it, are provided in the Despatch Confirmation. This provision does not affect your statutory rights. 

  1. Availability and Delivery 

We aim to fulfil your order by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 60 days of the date of the Despatch Confirmation, unless there are exceptional circumstances.

Overseas customers, occasionally may experience longer delivery times, due to longer transit time caused by air fright delay, Customs hold or any other unforeseen complications outside of Lance James the Jewellers' control.  

Transit times are to major destinations, they do not include time in Customs and are provided as a guide only. Transit times can vary depending on the size and content of the shipment, the origin and destination locations within each country and public holidays.

When an order has been returned to us due to the courier or postal service being unable to complete the delivery due to a resident not being available for the delivery or for reasons out of our control, then you will be responsible for the repeat delivery costs.

Please note, that we cannot supply the Furrer Jacot brand overseas.

  1. Risk and Title 

7.1 The products will be at your risk from the time of delivery. 

7.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges. 

  1. Price and Payment 

8.1 The price of any products will be as quoted on our site from time to time, except in cases of obvious error. 

8.2 These prices include VAT but exclude applicable delivery costs, which will be added to the total amount due as set out in our Delivery Guide.

8.3 For overseas customers, our prices and delivery costs, do not include duties and taxes.  Customers are responsible for paying any import taxes, customs duties or brokerage (handling) fees that are applied in the destination country. 

8.4 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

8.5 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. 

8.6 We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Despatch Confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing. 

8.7 Payment for all products must be by credit or debit card. We accept payment with Visa, Mastercard, Maestro, Visa Electron, Visa Debit, Solo and Amex. We will charge your credit or debit card at the time your order is placed. 

8.8 All promotional codes cannot be used when purchasing sale items.

  1. Our Refunds Policy 

9.1 When you return a product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with paragraph 13 that you do not agree to any change in these Terms or in any of our policies, or because you claim that the product is defective), we will examine the returned product and will notify you of your refund via email within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for delivery of the defective product. You will be responsible for the cost of returning the item to us.

Overseas Customers: Please note that you will be responsible for all delivery charges. Don't forget to mark the shipping documents/waybill with Return of British Goods if you are returning the goods from outside the EU. Otherwise, you will be liable for any British customs duties or taxes charged on your returned item.

9.2 Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. In this case, proof of postage showing amount paid will be required.   

9.3 Products returned by you within the seven-day cooling-off period (see clause 5.1 above) will be refunded in full, but will not include any delivery charges.  You will be responsible for the cost of returning the item to us. 

9.4 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our money-back guarantees (14 days for UK customers, 28 days for Overseas customers). Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. 

9.5 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.  

9.6 Any items that are personalised or bespoke in any way cannot be returned, refunded or exchanged. 

9.7 All rings that are manufactured to your size cannot be returned, refunded or exchanged.  Any ring which is described as MADE TO ORDER is considered a personalised or bespoke item.

9.8 Due to the Customs' policy, we have to include an invoice on the outside of your parcel with the full prices of the items inside.  Gift receipts that do not include prices can only be placed inside the parcel.

  1. Our Liability 

10.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law. 

10.2 Subject to Section 10.1 above, we make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site. 

10.3 Subject to Section 10.1 above, other than as expressly provided in these Terms with respect to specific products and except for the exclusive remedies set out at Section 10 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law. 

10.4 Subject to Section 10.1 above, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  • loss of goodwill or reputation; or 
  • special or indirect losses; suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms. 

10.5 Notwithstanding the above, subject to Section 10.1, our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause. 

10.6 This clause 10 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. 

10.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. 

  1. Intellectual Property 

11.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. 

11.2 You acknowledge and agree that the material and content contained within this site is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this site. You further acknowledge that any other use of the material and content of this site is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. 

  1. Written Communications 

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

  1. Notices 

All notices given by you to us must be given to Lance James The Jewellers, PO Box 13373, Chelmsford, Essex, CM1 9LX. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in clause 13. Notice will be deemed received and properly served immediately when posted on our site, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. 

  1. General 

14.1 The Contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. 

14.2 We have selected the products on the basis that they will be used for domestic use only. 

14.3 We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control. 

14.4 You may not assign or sub-contract any of your rights or obligations under these Terms or any related order for products to any third party unless agreed upon in writing by us. 

14.5 We reserve the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party. 

14.6 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these Terms shall not be affected. 

14.7 These Terms do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except 1. Lance James the Jewellers Ltd shall have the right to enforce any rights or benefits under these Terms; 2. Lance James the Jewellers Ltd shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions; 3. a person who is a permitted successor or assignee under clause 14.5 above of the rights or benefits of these Terms may enforce such rights or benefits. 4. No consent from the persons referred to in clause 14.7 is required for the parties to vary or rescind these Terms (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties). 

14.9 No delay or failure by us to exercise any powers, rights or remedies under these Terms will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Lance James the Jewellers Ltd. 

14.10 These Terms including the documents or other sources referred to in these Terms supersede all prior representations understandings and agreements between you and us relating to the use of this site (including the order of products) and sets forth the entire agreement and understanding between you and us for your use of this site.

  1. Product Images

15.1 Every effort has been made to illustrate the colour of our jewellery accurately, however, this is not always possible with digital reproduction, screen brightness and resolutions on different web browsing platforms and devices.  Therefore, exact colour representation cannot be guaranteed.